Client Care Specialist (Sales Rep)

Company: Rossen Law Firm
Location: Hollywood
Posted on: May 22, 2025

Job Description:

Join a Fast-Growing, Mission-Driven Criminal Defense Law Firm



This isn't just another sales gig-it's your chance to close real cases, change real lives, and earn like a closer. We're looking for a high-performing sales closer ready to take their career to the next level.--



Turn empathy into revenue and change lives in one phone call.



Rossen Law Firm defends good people when bad things happen. With 1000+ five-star reviews and a white-glove client experience, we're South Florida's fastest-growing criminal-defense team. We're adding an in-office Client Care Specialist who can convert qualified inbound leads into clients on the first call.



If you love the thrill of "yes," thrive on empathy-driven sales, and want a team that invests in your growth, read on.

Responsibilities:
--- Respond fast: Answer inbound calls, chats, and web forms.
--- Evaluate & advise: Run a phone case evaluation to confirm legal fit and urgency.
--- Quote & close: Present flat or phased fees, handle objections confidently, offer financing, and secure payment on the first call.
--- Execute contracts: Generate and send contracts via Conga/Docusign, ensuring immediate signature.
--- Smooth hand-off: Warm-transfer signed cases to the assigned attorney and case manager, staying available for expert-level follow-ups.
--- Own the data: Keep crystal-clear notes in Salesforce and update KPI dashboards daily.
--- Follow-up like a pro: Run follow-up call/text/email cadences for prospects who haven't signed yet.
--- Collaborate: Partner with attorneys during subject-matter-expert calls to help secure retainer agreements.
--- Feedback loop: Share "voice-of-client" insights with Marketing and leadership to sharpen campaigns and offers.
--- Beat the numbers: Meet or exceed 95 % evaluations held, 40 % close rate, and a 48-hour average close time.


Why You'll Love This Role:
--- Mission-Driven: Every sale you close gives someone a second chance.
--- Inbound Only: No cold prospecting. You'll work 17 to 20 warm leads each week.
--- Six-Figure Path: Clearly defined path to earning a six-figure salary by year 2.
--- World-Class Training: Professional sales coaching and weekly skill labs.
--- A-Player Culture: We live by five core values: Open & Honest -- Team-First -- Take Action -- Play All-In -- Get to Yes. We are all hard-working.


Ready to play all-in and help good people get their best future? Apply Now.

Please do not contact the firm directly. To be considered, you must follow our proven hiring process.

Qualifications:
--- 1 to 3 years of high-ticket phone sales or intake with a history of 35%+ close rates.
--- Persuasive empathy: you calm fear, build trust, and confidently ask for payment.
--- Objection-handling prowess (price, spouse, shopping around) without discounting.
--- Tech agility.
--- Bilingual English/Spanish is a huge plus.

About Company:
With offices in Fort Lauderdale, Boca Raton, and throughout South Florida, Rossen Law Firm is a high-end criminal/DUI defense firm. With a team of litigating attorneys, Rossen's 1,000+ 5-star reviews tell the stories of a criminal defense law firm that truly puts its clients first.



We're not your typical law firm. We pride ourselves on our fresh approach to criminal defense and client advocacy. Our team is fast-paced, collaborative, and unapologetically driven to make a difference. Here, your voice matters, your growth is supported, and your career will evolve in exciting and unexpected ways.



So, if you're ready to close deals, connect with people, and redefine what success looks like, we want to hear from you. Join us in transforming lives, one strategy session at a time.



Rossen Law Firm is an equal-opportunity employer.

Keywords: Rossen Law Firm, Palm Beach Gardens , Client Care Specialist (Sales Rep), Sales , Hollywood, Florida